Heartward Privacy Policy

Effective Date: December 10, 2025
Last Updated: December 10, 2025

Heartward (the "App") is operated by Starquest Studio LLC ("we," "our," or "us"), a Massachusetts-based company located at:

Starquest Studio LLC 82 Wendell Ave Pittsfield, MA 01201 United States

Contact: adam@starquest-studio.com

We are committed to protecting your privacy. This Privacy Policy explains how Heartward handles information when you use the App.

1. Scope of This Policy

This Privacy Policy applies to the Heartward mobile application and all related services. By using Heartward, you agree to the practices described in this policy.

Heartward is available globally and may be used by both adults and minors.

2. Data Storage Philosophy

Heartward is designed as a privacy-first, local-only app.

All personal content you create inside the App—including:

  • Journal entries
  • Mood check-ins
  • Habit tracking data
  • Course progress
  • Nicknames
  • Profile photos

is stored only on your device and is never uploaded to any server owned or controlled by us.

We cannot see, access, or recover this content for you.

3. Information We Do Not Collect

We do not collect:

  • Email addresses
  • Login credentials
  • Messages to AI
  • Uploaded files or images
  • Precise location
  • Advertising identifiers
  • Payment card information
  • Contact lists
  • Microphone or camera recordings

Heartward does not require accounts, logins, or identity verification.

4. Information We Automatically Collect (Analytics Only)

To understand how the App performs and improve stability, we use analytics tools that automatically collect limited technical data:

  • Device type and operating system
  • Anonymous device identifiers
  • IP address
  • App usage events
  • Crash reports
  • Performance diagnostics

Our analytics providers include:

  • Microsoft Clarity
  • Mixpanel
  • PostHog

This data is:

  • Pseudonymous
  • Used only for product improvement
  • Never sold
  • Not used for advertising or tracking across other apps

We do not enable behavioral advertising, retargeting pixels, or cross-app tracking.

5. Profile Photos & Nicknames

If you choose to set a nickname or profile photo, this information:

  • Is stored only on your device
  • Is not uploaded to our servers
  • Is not included in analytics
  • Is not shared with any third party

6. Health, Wellness & Medical Disclaimer

Heartward provides general emotional wellness and self-reflection tools only.

  • Heartward is not a medical device.
  • Heartward does not provide diagnosis, treatment, or clinical therapy.
  • Heartward is not a substitute for professional mental health care.

If you are experiencing severe distress or a mental health emergency, we encourage you to seek professional help immediately.

7. Payments & Subscriptions

All purchases are processed exclusively through Apple In-App Purchases.

We:

  • Do not store payment details
  • Do not process credit cards
  • Do not have access to your billing information

Apple’s own privacy policy governs payment data.

8. Data Selling & Sharing

We do not:

  • Sell personal data
  • Rent personal data
  • Trade personal data
  • Share personal data for advertising

Analytics data is shared only with our analytics providers for internal product improvement.

9. International Users & Legal Compliance

Heartward is intended for global use and is designed to comply with:

  • GDPR (European Union)
  • CCPA / CPRA (California)
  • General U.S. privacy laws

Because Heartward stores personal content only on your device, most rights requests (export, access, deletion) cannot be fulfilled remotely—there is no centralized personal database containing your journal entries, moods, or habits.

10. Data Deletion

Because your personal content never leaves your device:

  • Deleting the App permanently deletes all personal content stored within it.
  • We have no ability to remotely delete or restore data on your device.
  • Analytics data is retained only in aggregated or pseudonymous form.

11. Tracking & Cookies

Heartward:

  • Does not use Apple App Tracking Transparency (ATT) cross-app tracking.
  • Does not use marketing cookies.
  • Does not use retargeting pixels.
  • Does not track you across third-party apps or websites.

12. Children & Minors

Heartward may be used by minors. However:

  • We do not knowingly collect personally identifiable information from children.
  • No account creation is required.
  • No personal data is uploaded to our servers.
  • No advertising profiling is used.

Parents may delete all local data at any time by removing the App from the device.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • The "Last Updated" date at the top will be revised.
  • Material changes may be communicated within the App.

14. Contact Information

If you have questions about this Privacy Policy, you may contact us at:

Starquest Studio LLC 82 Wendell Ave Pittsfield, MA 01201 United States Email: adam@starquest-studio.com